We don&rsquo;t offer international shipping from our US store, but Oslo Skin Lab is available in 14 markets (and growing!). To order in one of these countries, please visit the local website:
Slovakia, Czech Republic, Italy, France, United Kingdom, Spain, Belgium, Sweden, Norway, Poland, Finland, Denmark, the Netherlands, and the US.

Do you ship outside the US?

We hope you love our products, but if you&rsquo;re not completely satisfied, please notify us within 14 days of purchase. Refunds for the purchase price (less shipping) are available if the product is returned within 14 days of the purchase.
To start the process, return the product to&nbsp;our 3PL partner, MasonHub, at the following address:
MasonHub, Inc.&nbsp; 175 Logistics Dr, Ashley, PA 18706&nbsp;
If available, include a copy of your packing slip with the return. Otherwise, please provide a note with your contact information.&nbsp;
For more details, refer to our <a href="/terms-and-conditions/" title="Terms &amp; Conditions of purchase">Terms &amp; Conditions</a> or contact our customer service team.

Can I return a product?

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In 2014, the German company Gelita published study results on the oral intake of the collagen peptides with the trademark Verisol&reg;. The results were startlingly good, a full 20% reduction in wrinkle depth was measured.
A study from 2013 shows that Verisol&reg; collagen increases the elasticity of the skin by as much as 15% after just four weeks. Cellulite was significantly reduced during a study that took place over six months. The results were published in 2015.
All studies are double-blind, randomized and placebo-controlled and published in recognized medical journals. 114 test subjects (women) aged 45-65 participated. Participants received 2.5 g of Verisol&reg; or placebo once daily for eight weeks. There were 57 women in each group. Read more about the studies <a href="/studies/" title="Studies" target="_blank" rel="noopener">here.</a>

What kind of studies have been carried out on the product?

A double-blind test/study is carried out in such a way that neither the test participants nor the person carrying out the examination knows who gets the active ingredient and who gets a placebo (pill without active ingredients). These are the same type of studies that are used for pharmaceuticals. There are many beauty studies that are carried out based on the test participants' self-assessment. You can read more about the study here.

What are double blinded studies?

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The Solution Collagen

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Collagen is a protein found naturally in the body, the single most important factor in keeping our skin smooth and resilient. Collagen production in the body is believed to decrease beginning around our late twenties. Young skin can contain up to 80% collagen. In our 30s, the amount of collagen begins to decrease by about 1-2% each &nbsp;year. When the skin starts losing its resilience against external forces like sun, pollution, diet, and smoking, lines and wrinkles begin to develop.
Collagen is also naturally found in protein-rich food, but in order for the skin to benefit from the intake, the collagen must be broken down into exact peptide lengths. Proteins in food are not hydrolyzed, and therefore have no such effect on the skin.

What is collagen?

There are different types of collagen, type 1 works on skin and type 2 on joints. The Solution&trade; contains type I collagen. This particular collagen protein is hydrolyzed (broken down with the help of enzymes) into peptides, or a chain of amino acids. The unique, controlled process in which specific enzymes break down the collagen into peptides makes the wrinkle-reducing effect of this product possible. These peptides (developed by Verisol&reg;) have been shown in double-blind studies to have a positive effect on skin's elasticity, lines and wrinkles. Read more about the study <a href="/studies/" title="Studies" target="_top">here</a>. &nbsp;

How/why does collagen work?

Studies show a significant effect on the skin when eating/drinking Verisol&reg; collagen. This is the collagen we use in The Solution&reg;. By consuming collagen in this way, all skin, both on the body and the face, will benefit. To take good care of the skin, creams help to add moisture and protect us from sun damage. Consult with professionals about which products may be best for your skin type.

What is the difference between collagen in creams that you apply to the skin and collagen powder that you drink?

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As a subscriber, you will always be entitled to a 30% discount on the retail price of any product. We also ensure that you receive a new shipment at the right time, so that you avoid interruptions in processing. This is only an additional service and does not entail any commitment period or purchase obligations. If you want to stop or pause the shipments, simply contact our customer service: <a href="mailto:info@osloskinlab.com." title="Customer Service" target="_blank" rel="noopener">info@osloskinlab.com.</a>

How does a subscription at Oslo Skin Lab work?

You are never bound to your subscription and can decide how long you wish to subscribe to a product from Oslo Skin Lab&reg;. If you want to pause or cancel your subscription, you can easily contact our customer service.
You also have a 14-day cancellation right on your first package of The Solution&trade;. If a package is already on its way when you cancel, the cancellation will apply to the next shipment. Learn more in our terms and conditions here: Subscription Terms and Conditions.

How long am I committed to a subscription with Oslo Skin Lab®?

Simply contact our customer service by phone or mail. We will help you if &nbsp;you need to update your address, change delivery date, or if you need pause or your susbscription.

How do I manage/change my subscription?

Pause or cancel anytime, preferably with a 5-day notice before your next shipment. Contact our customer service team by email at <a href="mailto:info@osloskinlab.com" title="Customer Service" target="_blank" rel="noopener">info@osloskinlab.com</a>. We&rsquo;re here to help!

Can I cancel my subscription?

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The Solution&trade; Beauty Collagen is a dietary supplement in the beauty category&mdash;specifically, a neutral-tasting collagen powder consumed orally to work from within. It counteracts skin aging, reducing wrinkles, fine lines, and cellulite while enhancing skin firmness and elasticity. As a supplement, The Solution&trade; affects not just facial skin but the entire body, with solid studies documenting its efficacy.
The Solution&trade; is a dietary supplement. The recommended daily dose should not be exceeded and does not provide increased benefits. Dietary supplements should not replace a varied and balanced diet and a healthy lifestyle, nor should they replace medication. If pregnant, breastfeeding, or using prescription medications, a doctor should be informed before taking dietary supplements.

What is The Solution™ Beauty Collagen, and how does it work?

The Solution&trade; contains 100% hydrolyzed bovine collagen peptides, broken down by enzymes. There are no additional additives. A daily dose of The Solution&trade; consists of 2.5 grams (0.09 oz) of hydrolyzed collagen, providing 10 calories and a minimum of 2 grams of protein.

What are the ingredients in The Solution™?

To boost collagen production and begin to prevent wrinkles, starting a collagen routine in your twenties is ideal. The collagen level in the body/skin drops near the end of our twenties. The Solution&trade; Beauty collagen both helps prevent and reduce wrinkles.

When should one start using The Solution™ Beauty collagen to prevent wrinkles?

Collagen powder should be taken daily over time for the best effect, any time of day. Studies on facial skin were carried out over eight weeks, while a cellulite study was conducted over the course of six months. If you forget to take it for a day or two, no problem, pick back up where you left off. If you stop completely, the positive effects will gradually decrease. Luckily, it&rsquo;s an easy routine to stick with consistently.&nbsp;

How often should I use The Solution™ Beauty collagen?

The Solution&trade; Beauty collagen is a powder, completely odorless and neutral in taste, that can be mixed into both food and drink, cold or hot. Include it in your daily morning routine, mix it in coffee/tea, juice, yogurt, a smoothie or simply stir it into a glass of cold water and enjoy.&nbsp;

What can I mix The Solution™ collagen powder with?

We recommend that you consult your doctor or nurse before starting any new dietary supplement during pregnancy and/or breastfeeding. That being said, there are no reported side effects of The Solution&trade;, and thus nothing to suggest that the product would be harmful to those who are breastfeeding or pregnant.&nbsp;

Can I use The Solution™ when I am breastfeeding or pregnant?

The Solution&rsquo;s collagen peptides come from bovine sources, so they are not vegan. Our collagen peptides are made to mimic our body&rsquo;s own peptides and so far, bovine sources have proven to offer the best effect. You can read a more thorough explanation here.

Is The Solution™ vegan?

Yes, our producer ensures compliance with EU regulations for heavy metals in our products. We test collagen for Cd, Hg, and Pb levels, and additionally, we take random samples every other year from finished products to confirm they are below allowable limits.

Is The Solution™ tested for heavy metals?

Variation in color and taste of products based on a natural raw material is completely normal. The product has the same effect regardless of this natural variation and is completely safe to use.

The powder has a different color and smell than usual, why?

If you mix The Solution&trade; powder into a liquid, the powder can occasionally clump. When mixing, stir well and leave for a few minutes until dissolved. The powder may not dissolve well or completely in carbonated and sugar-free drinks.

The powder clumps, what can I do?

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Find answers to the most frequently asked questions about our products and services here.