Privacy policy

ARCTIC FARMA LLC (“Arctic Farma”, “we”, “us”, or “our”) is committed to protecting your personal information.  This Privacy Policy describes how we collect, use, share, protect and otherwise process your personal information in connection with your use of our website at osloskinlab.us (the «Site.»)

Please read this privacy notice carefully as it will help you make informed decisions about sharing your personal information with us.  If there are any terms in this Privacy Policy that you do not agree with, please do not provide us with any personal information (as defined below) and discontinue your use of this Site.

                              

What information do we collect?

  • We collect several types of information from visitors to and users of our Site under the following circumstances and in the following categories.   
    • We collect personal information from you when you provide it to us, such as when you register on the Site, place an order, enter a contest, respond to a survey or communication such as e-mail, or participate in another site feature.
    • “Personal Information” includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual consumer or household, such as, your name, address, email address, phone number, or any other identifier that permits the physical or online contacting of a specific individual. Personal Information is information concerning a user that a Site or online service collects online from the user and maintains in personally identifiable form and does not include publicly available, de-identified or aggregated consumer information.
    • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.
    • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
    • Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them. 

How do we use your information?

We do not sell or share your email address, and we do not spam.

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your Site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions for repeat ordering of products sold on this Site.
  • To administer a contest, promotion, survey or other Site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
  • Visitors who register or participate in other Site features which may be made available to users of this Site, such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
  • We may use your information for other legitimate business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Site, products, services, marketing, and your experience of our company.
  • We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not constitute personal information.

We may also process and share the personal information we collect from you for other legitimate purposes, including:

  • protecting and maintaining the security and integrity of our Site and its infrastructure;
  • authenticating information you provide to us;
  • protecting the rights and property of Arctic Farma or the rights and property of others;
  • detecting, preventing and responding to fraud, intellectual property infringement, violations of our Terms of Use, violations of law and any misuse of the Site or Arctic Farma’s products or services;
  • complying with any legal obligations imposed on us; and
  • pursuing legal remedies available to us, limiting our damages, and complying with judicial proceedings, court order, or lawful requests from governmental authorities and other legal purposes.

Do we disclose the information we collect to outside parties?

We are dedicated to maintaining your privacy which is why we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below. The term “outside parties” does not include vendors, consultants, affiliates and other third-party service providers of ARCTIC FARMA and does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you in purchasing our products. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.  We may provide non-personally identifiable visitor information to other parties for their marketing, advertising, or other uses.

 

Third party links

In an attempt to provide you with increased value, we may include third party links on our Site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these linked sites (including if a specific link does not work). 

How can you opt-out, remove and modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your contact information, shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for our record keeping.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

How long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Do we collect information from minors?

We do not knowingly solicit or collect data from or market to anyone under 18 years of age. If you are under the age of 18, you should not send us any personal data, including your email.

By using the Site, you represent that you are at least 18 years of age or that you are the parent or guardian of a minor using this Site, and consent to such minor dependent's use of the Site. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from anyone under age 18, please contact us at: info@osloskinlab.us.

This Site complies with the Children’s Online Privacy Protection Act of 1998 (COPPA) and implementing regulations protecting the privacy of children using the internet, specifically children under the age of 13.

 

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.  The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is posted.

We reserve the right to change, amend and update this Privacy Policy at any time in our sole and absolute discretion. You should check this Privacy Policy on a regular basis to ensure you have reviewed and are familiar with the most current policy.

 

Contacting Us

We welcome your questions and comments about this Privacy Policy. Please send us any questions or feedback pertaining to privacy, or any other issue at: info@osloskinlab.us, or by mail to: 110 SE 6th Street, Suite 1700, Fort Lauderdale, FL 33301.

You may also request, at any time, that we review, change, or delete your personal information or your preferences to receive any emails, products or services from us. To do so, send us a written request using the above contact information or submit this form.

 

Your consent

By using our Site, you consent to our Privacy Policy. 

 

CALIFORNIA RESIDENTS

Pursuant to the California Consumer Privacy Act of 2018 (CCPA), effective January 1, 2020, California residents have certain additional rights regarding our collection and use of your Personal Information. This section sets out the rights of California residents under the CCPA.

 

(i) Key Definitions

(a) “Aggregate consumer information” means information that relates to a group or category of consumers, from which individual consumer identities have been removed, that is not linked or reasonably linkable to any consumer or household, including via a device. “Aggregate consumer information” does not mean one or more individual consumer records that have been de­identified.

(b) “Biometric information” means an individual’s physiological, biological, or behavioral characteristics, including an individual’s deoxyribonucleic acid (DNA),that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.

(c) Business purpose” means the use of Personal Information for the business’s or a service provider’s operational purposes, or other notified purposes, provided that the use of Personal Information shall be reasonably necessary and proportionate to achieve the operational purpose for which the Personal Information was collected or processed or for another operational purpose that is compatible with the context in which the Personal Information was collected   

(d) “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

(1) Personal Information includes, but is not limited to, the following if it identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household:

 (A) Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.

(B) Any categories of Personal Information described in subdivision (e) of Section 1798.80.

(C) Characteristics of protected classifications under California or federal law.

(D) Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

(E) Biometric information.

(F) Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.

(G) Geolocation data.

(H) Audio, electronic, visual, thermal, olfactory, or similar information.

(I) Professional or employment-related information.

(J) Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99).

(K) Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

(2) “Personal Information” does not include publicly available information. For purposes of this paragraph, “publicly available” means information that is lawfully made available from federal, state, or local government records. “Publicly available” does not mean biometric information collected by a business about a consumer without the consumer’s knowledge.

(3) “Personal Information” does not include consumer information that is deidentified or aggregate consumer information.

 

(d) “Verifiable consumer request” means a request that is made by a consumer, by a consumer on behalf of the consumer’s minor child, or by a natural person or a person registered with the Secretary of State, authorized by the consumer to act on the consumer’s behalf, and that the business can reasonably verify, pursuant to regulations adopted by the California Attorney General.

 

(ii) Right to know about Personal Information we collect or share, and your data portability rights:

You have the right to request that we disclose the specific Personal Information we have collected over the past twelve months by submitting a verifiable consumer request. Once we receive, review and confirm your request, we will disclose to you the following information (where applicable):

  1. The categories of Personal Information we collected about you.
  2. The categories of sources from which we collected your Personal Information.
  3. The business or commercial purpose for collecting or selling your Personal Information.
  4. The categories of third parties with whom we share Personal Information.
  5. The specific pieces of your Personal Information we collected.

If we disclosed your Personal Information for a business purpose, we will also disclose:

  • The categories of your Personal Information that we disclosed; and
  • The categories of third parties with whom we shared your Personal Information, by category or categories of Personal Information for each third party to whom the Personal Information was disclosed.
(iii) What Personal Information do we collect, and how do we share it?

    The following table includes categories of Personal Information as defined under the CCPA, and discloses how we have collected or shared that information during the past 12 months. 

    Category  Examples Collected Disclosed for a Business Purpose
    A. Identifiers Name, address, email address, phone number, etc. YES We may share this information with our affiliates and trusted service providers to communicate on our behalf, and for the purposes outlined in this Privacy Policy.
    B. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code ¤ 1798.80(e)). Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.  Some personal information included in this category may overlap with over categories. YES We may share this information with our affiliates and trusted service providers to communicate on our behalf, and for the purposes outlined in this Privacy Policy.
    C. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). YES We may share this information with our affiliates and trusted service providers to communicate on our behalf, and for the purposes outlined in this Privacy Policy. 
    D. Commercial information Includes records of personal property, products or services purchased, obtained or considered, or other purchasing or consuming histories or tendencies. NO None
    E. Biometric information Genetic, physiological, behavioral and biological characteristics or patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints and voiceprints, iris or retina scans, or other physical patterns. NO None
    F. Internet or other similar network activity. Includes but is not limited to browsing history, search history, and information regarding a user’s interaction with a website, application, or advertisement. YES We may share this information with our affiliates and trusted service providers to communicate on our behalf, and specifically with content that may be of interested to you.
    G. Geolocation data. Physical location or movements. NO None
    H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. NO.  None.
    I. Professional or Employment Information Job status, current employer, etc. NO None
    J. Non-Public Education Information (per the Family Educational Rights and Privacy Act (20 U.S.C. §  1232g, 34 Part 99))   Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, financial information or student disciplinary records. NO None
    K. Inferences drawn from other Personal Information. Inferences drawn from any of the information defined herein to create a profile about a consumer reflecting the consumers’ preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.  YES We may share this information with our affiliates and trusted service providers to communicate on our behalf in providing content, products or services that may be of interest to you.

     

    (iv) Right to request deletion of Personal Information

      You have the right to request via verifiable consumer request that we delete your Personal Information that we collected and retained, subject to exceptions listed below. Once we receive and confirm your request to delete Personal Information, we will delete, and will direct our trusted partners to delete, your Personal Information from our records, unless an exception applies.

       

      We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

       

      • Complete the transaction for which the Personal Information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’ ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
      • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
      • Debug identify and repair errors that impair existing intended functionality.
      • Exercise free speech, ensure the right of another Consumer to exercise their free speech rights, or exercise another right provided for by law.
      • Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
      • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the business’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
      • Enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business.
      • Comply with a legal obligation.
      • Otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.
      (v) Exercising your rights to access, data portability, and deletion:

      To exercise the rights described above, please submit a verifiable consumer request to us by completing this form, or by calling us at [toll-free number]. Only you or an authorized agent may make a verifiable consumer request related to your Personal Information. An authorized agent must have your written permission to submit the request on your behalf and must directly verify his or her own identity with us. We may deny the agent’s request if the agent does not submit proof of direct authorization.

       

      The following information must be provided by you or your authorized agent in order for us to process your request:

      1. Your first and last name
      2. Your mailing address
      3. Your email address

      This information may be submitted via this form or by telephone. 

      The verifiable consumer request must:

      • Provide sufficient information in order for us to reasonably verify the consumer about whom we collected Personal Information.
      • Describe the request with sufficient detail such that we can properly understand and respond to it.

      If we cannot verify your identity or your authorized agent’s authority to make a request, or confirm that the Personal Information belongs to you, we will not be able to respond to your request. We will not use any Personal Information that you provide within a verifiable consumer request for anything beyond verifying your identity and responding to the request.

      (vi) How we respond to verifiable consumer requests

      When we receive a verifiable consumer request, we will confirm receipt within 10 business days and provide information about how we will process the request. Typically, we will respond to your request within 45 days of receipt. However, if additional time to evaluate and fulfill your request is reasonably necessary, we will notify you of the extension (up to an additional 90 days taking into account the complexity and number of requests) within the initial 45-day period. If we provide a disclosure of your Personal Information, it will cover the 12-month period preceding our receipt of your verifiable consumer request and shall be made in writing and delivered through your user account, if you maintain an account with our business, or by mail or electronically at the your option if you do not. The disclosure will be provided in a readily useable format that will allow you to transmit this information from one entity to another entity without hindrance.

       

      We will not charge a fee to process or respond to your verifiable consumer request unless the request is manifestly unfounded or excessive. If you submit unfounded requests, or an excessive number of requests, we may either charge a reasonable fee, taking into account the administrative costs of providing the information or communication or taking the action requested, or refuse to act on the request and notify you of the reason for refusal. We are not required to provide you with your Personal Information more than twice in a 12-month period.

       

      (vii) Your right to non-discrimination

      We will not discriminate against you for exercising any rights set forth in this Privacy Policy. Unless permitted by law, we will not:

      • Deny you goods or services.
      • Charge you different prices or rates for goods or services, including through the use of discounts or other benefits, or by imposing penalties.
      • Provide a different level or quality of goods or services to you.
      • Suggest that you will receive a different price or rate for goods or services, or a different level or quality of goods or services.

      However, we may offer you certain legally permitted financial incentives that can result in different prices, rates, or quality levels. These incentives will reasonably relate to your Personal Information’s value, and any incentive program will contain written terms describing that program’s material aspects. Any such financial incentive program requires your opt-in consent; such consent may be revoked at any time.

       

      (viii) Your consent:

      By using the Arctic Farma Site, you consent to our Privacy Policy. If you do not agree to our Privacy Policy, do not use the Site.

       

      (ix) Changes to Our Privacy Policy:

      We will change, amend and update this Privacy Policy from time to time to reflect changes in our privacy practices, technology, products and services, general business operations and industry. In the event of any such change, we will post a revised policy on this Web site and revise the “Last revised” date of such policy. We reserve the right to change, amend and update this Privacy Policy at any time in our sole and absolute discretion, and such changes will be effective upon posting of the revised policy. You should check this Privacy Policy on a regular basis to ensure you have reviewed and are familiar with the most current policy.

       

      (x) Contacting Us

      For any questions or concerns you may have regarding this Privacy Policy and our information and data collection and use practices, please submit a request or contact us by email at:  

      info@osloskinlab.us

      or by mail to:

      Arctic Farma LLC
      110 SE 6th Street, Suite 1700, Fort Lauderdale, FL 33301